Work Order Management refers to systems and processes that allow dispatchers, call center agents and other users to create, maintain and manage the important data relevant to work orders. Work orders can be driven by internal or customer stakeholders who request work to be performed. Work orders can even be created by other systems as a result of manual or automatic processes. By issuing a work order in the front-office, work orders can be shared and viewed across teams of field workers including service suppliers. This increased visibility lets field-based teams know exactly what’s required to successfully execute and close the work order, taking into account the customer’s preferences and the availability of resources.
